Kundservice för företag

Ticket number: INC2309584
Location: Stora Sundby
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-10-06 16:36 CET/CEST
Estimated Time of Repair: 2024-10-09 16:00 CET/CEST

Status: Troubleshooting in progress
Next update: 2024-10-09 16:00 CET/CEST

Last update(s):
2024-10-07 12:04 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2024-10-07 11:33 – Technician measured location of potential cable cut. Technician is en route to locate fault. // Teknikern har mätt ett potentiellt fiberbrott på kabeln och är på väg till platsen.
2024-10-07 09:08 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-06 18:14 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2307052
Location: Trelleborg
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-10-01 05:46 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-10-07 16:00 CET/CEST

Last update(s):
2024-10-04 15:41 – Access has been booked and technician will go to site to troubleshoot on Monday // Tillträde har bokats och tekniker kommer åka till platsen för att felsöka på Måndag
2024-10-01 17:32 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2024-10-01 06:06 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-01 05:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310066
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Visby

Occured: 2024-10-07 14:54 CET/CEST
Service(s) restored: 2024-10-07 15:05 CET/CEST

History:
2024-10-07 15:01 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310081
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nyköping

Occured: 2024-10-07 14:33 CET/CEST
Service(s) restored: 2024-10-07 15:45 CET/CEST

History:
2024-10-07 15:53 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-07 15:37 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-07 14:51 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2310023
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Munkflohögen

Occured: 2024-10-07 13:17 CET/CEST
Service(s) restored: 2024-10-07 15:31 CET/CEST

History:
2024-10-07 16:58 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-07 13:43 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2309762
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åre

Occured: 2024-10-07 09:01 CET/CEST
Service(s) restored: 2024-10-07 10:08 CET/CEST

History:
2024-10-07 10:18 – Outage is now resolved and the services are now restored after the power outage was remedied. // Driftstörningen har nu avhjälpts och tjänsterna är återställda efter att strömfel åtgärdades.
2024-10-07 10:03 – Power supplier is working on solving the issue. ETR has been updated. // Nätägaren arbetar med att avhjälpa felet. ETR har blivit uppdaterad.
2024-10-07 09:46 – There is an ongoing power outage in the area affecting GlobalConnect equipment. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning.
2024-10-07 09:15 – We currently have an outage in Åre, troubleshooting is ongoing. // Vi har för närvarande en driftstörning i Åre. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2309709
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2024-10-07 08:12 CET/CEST
Service(s) restored: 2024-10-07 08:47 CET/CEST

History:
2024-10-07 09:18 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-07 08:25 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2309530
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Märsta

Occured: 2024-10-06 06:04 CET/CEST
Service(s) restored: 2024-10-06 08:17 CET/CEST

History:
2024-10-06 08:34 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What was the fault?
– High temperatures caused hardware shutting down.
What caused the fault?
– Human error, when installing new hardware the power had been tampered with and cooling on site had been shut down.
How was the fault fixed?
– Cooling turned back on.
Is this a permanent solution?
– Yes, but will be monitored the next coming days to ensure that the temps stay within acceptable range.
2024-10-06 06:30 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-06 06:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2309500
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Märsta

Occured: 2024-10-05 15:06 CET/CEST
Service(s) restored: 2024-10-05 17:01 CET/CEST

History:
2024-10-05 17:01 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What was the fault?
– Power outage
What caused the fault?
– Faulty power meter.
How was the fault fixed?
-Rebooting power meter.
Is this a permanent solution?
– Yes
2024-10-05 16:20 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-10-05 16:03 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2024-10-05 16:00 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2024-10-05 16:00 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2309178
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Karlstad

Occured: 2024-10-04 10:49 CET/CEST
Service(s) restored: 2024-10-04 14:44 CET/CEST

History:
2024-10-04 11:55 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-04 11:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2309100
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Arvidsjaur

Occured: 2024-10-04 08:30 CET/CEST
Service(s) restored: 2024-10-04 19:33 CET/CEST

History:
2024-10-04 19:32 – All services are restored. // Alla tjänster är återställda
2024-10-04 13:04 – Outage is resolved and most services are restored after the power outage was remedied. We still have some services being troubleshot. A technician has been contacted. // Driftstörning avhjälpt och de flesta tjänster är återställda efter att strömfel åtgärdades. Vi har vissa tjänster som fortfarande felsöks. En tekniker är beställd.
2024-10-04 10:07 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-10-04 09:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2309021
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Älvsjö

Occured: 2024-10-04 06:02 CET/CEST
Service(s) restored: 2024-10-04 07:50 CET/CEST

History:
2024-10-04 09:29 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.

RFO:
What was the fault?
Power outage
What caused the fault?
Power provider fault
How was the fault fixed?
Power outage restored
Is this a permanent solution?
Yes
2024-10-04 06:27 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2308596
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde

Occured: 2024-10-03 10:44 CET/CEST
Service(s) restored: 2024-10-03 14:43 CET/CEST

History:
2024-10-03 14:49 – RFO:
What was the fault?
Cable Cut
What caused the fault?
Third party excavation
How was the fault fixed?
Cable repair
Is this a permanent solution?
Yes
2024-10-03 12:29 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-03 11:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2308544
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Spånga

Occured: 2024-10-03 10:03 CET/CEST
Service(s) restored: 2024-10-03 13:36 CET/CEST

History:
2024-10-03 18:40 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.

RFO:
What was the fault?
Power outage.
What caused the fault?
Power provider fault
How was the fault fixed?
Power outage restored
Is this a permanent solution?
Yes
2024-10-03 11:43 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2308562
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Mariannelund

Occured: 2024-10-03 10:38 CET/CEST
Service(s) restored: 2024-10-03 11:33 CET/CEST

History:
2024-10-03 11:50 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-03 11:21 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2308424
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Krokom

Occured: 2024-10-03 09:03 CET/CEST
Service(s) restored: 2024-10-03 14:07 CET/CEST

History:
2024-10-03 14:29 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-03 09:29 – There is scheduled electrical maintenance ongoing in the area affecting GlobalConnect equipment. // Det pågår planerat elektriskt arbete i området som påverkar vår nätverksutrustning.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2308393
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2024-10-03 08:03 CET/CEST
Service(s) restored: 2024-10-03 19:54 CET/CEST

History:
2024-10-03 19:54 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-03 08:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2308316
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Bro

Occured: 2024-10-03 07:07 CET/CEST
Service(s) restored: 2024-10-03 13:18 CET/CEST

History:
2024-10-03 16:16 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-03 09:38 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-10-03 07:55 – All services are restored. // Alla tjänster är återställda
2024-10-03 07:22 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2308252
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala / Knivsta

Occured: 2024-10-03 04:42 CET/CEST
Service(s) restored: 2024-10-03 10:40 CET/CEST

History:
2024-10-03 12:52 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-03 10:59 – All services are restored. // Alla tjänster är återställda
2024-10-03 09:03 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-10-03 07:14 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-10-03 05:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307997
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Oslo-Sarpsborg, Norway

Occured: 2024-10-01 13:04 CET/CEST
Service(s) restored: 2024-10-02 14:11 CET/CEST

History:
2024-10-02 18:00 – All possibly traffic affecting work related to the affected WDM-section has been halted and we do not expect further disturbance. This incident will be closed.
Alt arbeid som kan tenkes være trafikkberørende har blitt stoppet og vi forventer ikke videre forstyrrelser på linja. Denne incidenten vil bli lukket.
2024-10-02 16:40 – As the fault is intermittent and can be hard to track down, correction time may be longer than normal. We are working on narrowing the troubleshooting and are keeping it non-invasive until further notice.
Siden feilen er kortvarig og irreglær kan den være tidkrevende å identifisere, kan rettetiden være lengre enn normal. Vi jobber med å lokalisere feilkilden og begrenser feilsøket til metoder som ikke forårsaker unødvendige brudd for våre kunder.
2024-10-02 15:46 – Troubleshooting ongoing
Feilsøking pågår

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307979
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Southern Sweden

Occured: 2024-10-02 14:27 CET/CEST
Service(s) restored: 2024-10-04 18:16 CET/CEST

History:
2024-10-04 18:16 – RFO:
What was the fault?
– Extensive cable damage in subproviders network.
What caused the fault?
– They had several cables damaged by excavators which ripped and tore through the cables to a very large extent during a third parties repairs of a bike path. 2500 meters of three cables had to be completely replaced which required alot of excavation as previous housing had been damaged.
How was the fault fixed?
– Subprovider replaced 2500 meters of cable.
Is this a permanent solution?
– Yes. However the customers who were rerouted will not be placed back on the permanent solution until an emergency change next week. Affected customer will receive an announcement of the emergency change.
2024-10-04 16:54 – Subprovider reports that everything is in place and preparations for splicing is ongoing. // Underleverantör rapporterar att allt är på plats och förberedelser för att skarva pågår.
2024-10-04 12:31 – Sub provider informs that repair work is still ongoing on site, they are currently locating were the cable is damaged in order to start their splicing work to permanently repair the damaged cable. Due to extensive amount of damage to the cable is currently not possible to estimate when the work will be completed. The case is currently escalated to the highest stage within sub provider network and they are working on it with the highest priority in order to get this resolved as soon as possible. // Vår underleverantör meddelar oss att arbete just nu fortsatt pågår på site, man gräver för att lokalisera exakt vart alla skador kring kabeln är för att kunna avgöra hur mycket reparationsarbete som kommer att behövas. Med tanke på den stora inverkan detta har är det svårt att sätta en estimerad tid när arbetet kan tänkas vara klart. Ärendet är eskalerat till den högsta instans hos vår underleverantör och det arbetas på med högsta prioritet för att få det åtgärdat så fort som möjligt.
2024-10-04 08:34 – Sub provider informs that repair work is still ongoing on site. Next update will be sent out at 17:00 CEST. // Underleverantör meddelar att reparationsarbetet fortsätter på site. Nästa uppdatering skickas ut 17:00 CEST.
2024-10-04 00:39 – Sub provider informs that repair work is still ongoing on site. Next update will be sent out at 10:00 CEST. // Underleverantör meddelar att reparationsarbetet fortsätter på site. Nästa uppdatering skickas ut 10:00 CEST.
2024-10-03 19:01 – Sub provider informs that repair work is still ongoing on site. Next update will be sent out at 01:00 CEST. // Underleverantör meddelar att reparationsarbetet fortsätter på site. Nästa uppdatering skickas ut 01:00 CEST.
2024-10-03 16:45 – Repairs are ongoing for the remaining affected circuits // Lagning pågår för fortsatt påverkade förbindelser
2024-10-03 15:15 – The majority of services have been rerouted. Work is ongoing to ensure service stability and to restore services that cannot be rerouted. The next update will be sent out at 17:00 CEST. // Majoriteten av tjänsterna har återställts efter en trafikomläggning. Arbete pågår för att bekräfta att tjänsterna har stabiliserats och för att återställa tjänsterna som inte kan läggas om. Nästa uppdatering kommer att skickas ut 17:00 CEST.
2024-10-03 13:49 – The damage to the cable on site is extensive and it will take some time to be completed. Currently awaiting all the resources needed to start the restoration work. Current ETR for the material to arrive is set to 14:30. We will start reroute work at 14:30 to see if it is possible to restore
the services as a temporary fix untill the restoration work are completed. The temporary fix will not be applicable to all the services affected. // Skadorna på siten är omfattande och det kommer att ta tid att återställa. Man avvaktar just nu att alla resuser som behövs för att åtgärda felet ska anlända till plats och nuvarande ETR för detta är 14:30. Man kommer påbörja arbete för att lägga om trafiken vid 14:30 för att få upp så många förbindelser som möjligt tills dess att skadan har blivit permanent åtgärdad.
2024-10-03 11:57 – The damage on site due to road work and is extensive and will take time to repair. Due to the nature of the damage they are unable to provide an ETR. Additional information will be shared as soon as it is available.
// Skadorna på plats är orsakade av vägarbete och omfattande, kommer ta tid att åtgärda. På grund av typen av skada kan ingen klartid uppskattas. Mer information kommer så fort den blir tillgänglig.
2024-10-03 10:32 – Subprovider informs repair work is ongoing. Excavator has been ordered to site. No ETR // Underleverantör informerar att reparationsarbetet fortsätter. Grävmaskin är beställd. Ingen beräknad Klartid
2024-10-03 09:24 – Technician has localised the fault, confirmed fiber damage. Troubleshooting is ongoing. // Tekniker har hittat felet, bekräftat fiber skada. Felsökning fortsätter.
2024-10-03 08:41 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2024-10-03 06:32 – Sub provider is still troubleshooting. // Underleverantören felsöker fortfarande.
2024-10-03 05:28 – Technician is still on site and troubleshooting. // Tekniker är fortfarande på plats och felsöker.
2024-10-03 03:39 – Technician is still on site and troubleshooting. ETR is pushed back. // Tekniker är fortfarande på plats och felsöker. ETR flyttas fram.
2024-10-03 03:10 – Technician is on site at fault location and have started troubleshooting. // Tekniker är på plats vid felplatsen och har påbörjat felsökning.
2024-10-03 00:28 – Sub provider has confirmed the cable cut. They have contacted their sub contractor for repairs and are awaiting arrival of repair team. //Underleverantören har bekräftat kabelavbrottet. De har kontaktat sin underleverantör för reparationer och inväntar reparationsteamets ankomst.
2024-10-02 23:08 – Technician from sub provider is measuring to confirm cable cut. // Tekniker från underleverantören mäter för att bekräfta kabelavbrott.
2024-10-02 21:08 – Cable cut has been confirmed in subproviders network. Subprovider has dispatched technician to fault location. // Kabelbrott har bekräftats hos underleverantör. Tekniker är på väg till avbrottsplatsen.
2024-10-02 20:12 – Field technician is on site. Troubleshooting is ongoing. // Fälttekniker är på plats. Felsökning fortsätter.
2024-10-02 20:05 – Technician has arrived on site, troubleshooting is ongoing. // Tekniker är på plats, felsökning pågår
2024-10-02 18:14 – Troubleshooting is still ongoing, field technician being dispatched to perform additional measurements. ETA: 2 hours. // Felsökning fortsätter, fälttekniker bokad för ytterligare mätningar. ETA: 2 timmar.
2024-10-02 18:01 – Troubleshooting is still ongoing, field technician being dispatched to perform additional measurements. // Felsökning fortsätter, fälttekniker bokad för ytterligare mätningar.
2024-10-02 17:37 – Troubleshooting is ongoing with sub provider. // Felsökning pågår med underleverantör.
2024-10-02 16:49 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-10-02 15:38 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-10-02 15:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307937
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Svalöv

Occured: 2024-10-02 13:01 CET/CEST
Service(s) restored: 2024-10-02 13:57 CET/CEST

History:
2024-10-02 14:12 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-02 13:46 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307916
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trelleborg

Occured: 2024-10-02 11:55 CET/CEST
Service(s) restored: 2024-10-03 16:08 CET/CEST

History:
2024-10-03 18:53 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-02 16:55 – There is an ongoing power issue in the property affecting GlobalConnect equipment. Property owner will remedy the issue tomorrow. // Det är för närvarande ett strömavbrott i lokalen som påverkar vår nätverksutrustning. Fastighetsägaren kommer att åtgärda felet imorgon.
2024-10-02 13:40 – A field technician ordered to site for troubleshooting./ Fälttekniker beställd för felsökning på plats.
2024-10-02 13:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307893
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: KRISTIANSTAD

Occured: 2024-10-02 11:50 CET/CEST
Service(s) restored: 2024-10-02 12:50 CET/CEST

History:
2024-10-02 12:46 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-10-02 12:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307869
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Enköping

Occured: 2024-10-02 12:02 CET/CEST
Service(s) restored: 2024-10-02 12:28 CET/CEST

History:
2024-10-02 12:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307830
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Arboga

Occured: 2024-10-02 11:35 CET/CEST
Service(s) restored: 2024-10-02 12:12 CET/CEST

History:
2024-10-02 17:00 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-02 11:53 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-10-02 11:51 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307789
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Timmersdala

Occured: 2024-10-02 10:44 CET/CEST
Service(s) restored: 2024-10-02 11:12 CET/CEST

History:
2024-10-02 11:19 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-02 11:04 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307570
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Umeå

Occured: 2024-10-01 21:26 CET/CEST
Service(s) restored: 2024-10-01 22:07 CET/CEST

History:
2024-10-01 22:40 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-01 21:52 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2024-10-01 21:52 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307452
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga

Occured: 2024-10-01 15:37 CET/CEST
Service(s) restored: 2024-10-01 17:08 CET/CEST

History:
2024-10-01 17:19 – RFO:
What was the fault?
– Power outage
What caused the fault?
– Power provider fault
How was the fault fixed?
– Power outage restored
Is this a permanent solution?
– Yes
2024-10-01 17:18 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-01 15:59 – We currently have an outage. // Vi har för närvarande en driftstörning.

A service technician has been called to the site by EON to troubleshoot // En sercivetekniker har kallats för att felsöka .

More informaiton on https://www.eon.se/el/stromavbrott/pagaende – Åkersberga // Mer information på https://www.eon.se/el/stromavbrott/pagaende – Åkersberga

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307406
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Upplands väsby

Occured: 2024-10-01 14:23 CET/CEST
Service(s) restored: 2024-10-01 15:22 CET/CEST

History:
2024-10-01 14:58 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

https://www.eon.se/el/stromavbrott/pagaende – Upplands väsby

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307362
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2024-10-01 10:25 CET/CEST
Service(s) restored: 2024-10-01 14:50 CET/CEST

History:
2024-10-01 14:45 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-01 13:39 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307336
Fault type: Maintenance
Description: Multiple customer affecting fault
Location: Kisa

Occured: 2024-10-01 13:04 CET/CEST
Service(s) restored: 2024-10-01 14:23 CET/CEST

History:
2024-10-01 21:56 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-01 15:02 – ETR changed from 14:00 to 16:00 // ETR ändrad från 14:00 till 16:00.
2024-10-01 13:33 – Planned work, changing of transformer // Planerat arbete, byte av transformator

https://www.eon.se/el/stromavbrott/pagaende