Ticket number: INC2330584
Location: Uppsala
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-11-21 02:31 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-11-21 09:00 CET/CEST

Last update(s):
2024-11-21 02:33 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2330581
Location: Edsbro
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-11-20 23:35 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-11-21 08:29 CET/CEST

Last update(s):

Ticket number: INC2330573
Location: Tidan
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-11-21 21:55 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-11-21 08:30 CET/CEST

Last update(s):
2024-11-21 01:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2330529
Location: Uppsala
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-11-20 16:35 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-11-20 19:30 CET/CEST

Last update(s):
2024-11-20 17:37 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2330619
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2024-11-21 00:00 CET/CEST
Service(s) restored: 2024-11-21 03:30 CET/CEST

History:
2024-11-21 03:29 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-11-21 02:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2330582
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Jordbro

Occured: 2024-11-21 01:56 CET/CEST
Service(s) restored: 2024-11-21 04:17 CET/CEST

History:
2024-11-21 04:17 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-11-21 02:37 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2330148
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2024-11-20 03:01 CET/CEST
Service(s) restored: 2024-11-20 13:30 CET/CEST

History:
2024-11-20 14:01 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What was the fault?
– Power outage
What caused the fault?
– Power was shut down.
How was the fault fixed?
– Technician turned the power back on.
Is this a permanent solution?
– Yes
2024-11-20 12:20 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-11-20 09:58 – A field technician dispatched to continue troubleshooting. ETA 4 hours // Fälttekniker skickad för att fortsätta felsökningen. Beräknad ankomsttid: 4 timmar
2024-11-20 05:33 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2330113
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Karlstad

Occured: 2024-11-20 00:08 CET/CEST
Service(s) restored: 2024-11-20 07:35 CET/CEST

History:
2024-11-20 07:35 – RFO:
What was the fault?
– Cable cut
What caused the fault?
– Cable cut in sub providers network.
How was the fault fixed?
– Cable repair
Is this a permanent solution?
– Yes
2024-11-20 07:33 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-11-20 07:32 – Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. // Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva.
2024-11-20 05:29 – Splicing of the cable is still ongoing. // Skarvning utav fiber fortlöper
2024-11-20 03:45 – Technican on site has been able to locate the damaged cable. They are currently putting down the new cable, and will start splicing shortly after the new cable has been put in place. // Tekniker på site har nu hittat den skadade kabel, dom håller just nu på att dra fram kabel för att förbereda skarvarbetet.
2024-11-20 02:56 – Technician has arrived at site and investigations are ongoing. // Fälttekniker är nu på plats och felsökning pågår.
2024-11-20 02:26 – Field technician are still en route to the site. // Fälttekniker är fortsatt påväg ut till site
2024-11-20 01:05 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-11-20 00:53 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2330042
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Gävle

Occured: 2024-11-19 17:47 CET/CEST
Service(s) restored: 2024-11-19 18:38 CET/CEST

History:
2024-11-19 18:41 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-11-19 18:00 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2329766
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Idre

Occured: 2024-11-19 10:45 CET/CEST
Service(s) restored: 2024-11-19 12:24 CET/CEST

History:
2024-11-19 12:24 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-11-19 11:30 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2329651
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2024-11-19 09:04 CET/CEST
Service(s) restored: 2024-11-19 09:54 CET/CEST

History:
2024-11-19 10:18 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-11-19 09:39 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2329602
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2024-11-19 08:04 CET/CEST
Service(s) restored: 2024-11-19 09:53 CET/CEST

History:
2024-11-19 10:25 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-11-19 08:34 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2329290
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Nynäshamn

Occured: 2024-11-18 17:01 CET/CEST
Service(s) restored: 2024-11-18 17:16 CET/CEST

History:
2024-11-18 17:28 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-11-18 17:12 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2329200
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2024-11-18 14:22 CET/CEST
Service(s) restored: 2024-11-18 16:17 CET/CEST

History:
2024-11-18 16:17 – All services are restored. // Alla tjänster är återställda
2024-11-18 15:12 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2329087
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kungälv

Occured: 2024-11-18 11:25 CET/CEST
Service(s) restored: 2024-11-19 16:18 CET/CEST

History:
2024-11-19 16:18 – All services are restored. // Alla tjänster är återställda
2024-11-19 10:51 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-11-18 15:08 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2024-11-18 13:10 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2327996

Fault type: Currently unknown

Description: Multiple customer affecting fault

Location: Globalconnect Webportals

Occured: 2024-11-15 07:06 CET/CEST

Service(s) restored: 2024-11-18 11:50 CET/CEST

History:

2024-11-18 13:07 – All service function has been restored as of around 11:50 CET today, if you are still experiencing issues it is likely not related to this incident.

2024-11-15 14:12 – Troubleshooting is still ongoing, customers should not see any bigger faults than longer response times to webportals at this time. // Felsökning pågår fortfarande, kunder ska inte uppleva mer påverkan än högre svarstider mot våra webbportaler just nu.

2024-11-15 09:41 – We currently have an outage affecting our webportals and may cause higher response times, troubleshooting is ongoing. // Vi har för närvarande en driftstörning som påverkar våra webbportaler och kan orsaka högra svarstider. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2328487
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Vagnhärad

Occured: 2024-11-16 18:43 CET/CEST
Service(s) restored: 2024-11-16 18:50 CET/CEST

History:
2024-11-18 12:59 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-11-16 18:46 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2329050
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Staffanstorp

Occured: 2024-11-18 11:49 CET/CEST
Service(s) restored: 2024-11-18 13:00 CET/CEST

History:
2024-11-18 13:02 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-11-18 12:40 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2328719
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Marstrand

Occured: 2024-11-18 07:55 CET/CEST
Service(s) restored: 2024-11-18 14:31 CET/CEST

History:
2024-11-18 14:31 – All services are restored. // Alla tjänster är återställda
2024-11-18 12:09 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider. // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör.
2024-11-18 08:13 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2328773
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Huddinge

Occured: 2024-11-18 09:00 CET/CEST
Service(s) restored: 2024-11-18 10:45 CET/CEST

History:
2024-11-18 11:03 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-11-18 09:17 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2328611
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Åkersberga

Occured: 2024-11-17 15:32 CET/CEST
Service(s) restored: 2024-11-18 17:50 CET/CEST

History:
2024-11-18 07:26 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-11-17 16:09 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2328504
Fault type: Hardware card error
Description: Lost connection to central network element
Location: Södertälje

Occured: 2024-11-16 23:16 CET/CEST
Service(s) restored: 2024-11-17 17:05 CET/CEST

History:
2024-11-17 17:29 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2024-11-17 16:32 – Technician initiates work to replace hardware. // Tekniker påbörjar utbyte av hårdvara.
2024-11-17 15:46 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2024-11-17 15:45 – Replacement equipment and parts have arrived. // Ersättningsutrustning och reservdelar har kommit fram.
2024-11-17 14:07 – The courier is delayed by 30 minutes to 1 hour new ETA 16:00. // Försändelsen är försenad med 30 minuter till 1 timme ny ETA 16:00
2024-11-17 10:18 – Awaiting delivery of replacement equipment and parts. ETA 15:00 // Väntar på leverans av ersättningsutrustning och reservdelar. beräknas vara framme 15:00
2024-11-17 02:36 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2024-11-16 23:51 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2328548
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Nynäshamn

Occured: 2024-11-17 07:22 CET/CEST
Service(s) restored: 2024-11-17 09:24 CET/CEST

History:
2024-11-17 09:20 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-11-17 07:28 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-11-17 07:27 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2328479
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2024-11-16 17:38 CET/CEST
Service(s) restored: 2024-11-16 19:47 CET/CEST

History:
2024-11-16 18:44 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2328250
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-11-15 14:23 CET/CEST
Service(s) restored: 2024-11-18 12:23 CET/CEST

History:
2024-11-18 12:22 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-11-15 21:08 – Due to issue with access to site troubleshooting will be postponed until Monday. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till Måndag.
2024-11-15 14:52 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-11-15 14:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2328223
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Mönsterås

Occured: 2024-11-15 14:13 CET/CEST
Service(s) restored: 2024-11-15 14:39 CET/CEST

History:
2024-11-15 15:04 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-11-15 14:36 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-11-15 14:35 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2328060
Fault type: Hardware card error
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-11-15 09:27 CET/CEST
Service(s) restored: 2024-11-20 11:16 CET/CEST

History:
2024-11-20 11:15 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-11-20 10:18 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-11-19 21:06 – Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2024-11-16 15:40 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2024-11-15 12:50 – A field technician ordered to site for troubleshooting // Fälttekniker beställd för felsökning på plats.
2024-11-15 09:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2327996

Fault type: Currently unknown

Description: Multiple customer affecting fault

Location: Globalconnect Webportals

Occured: 2024-11-15 07:06 CET/CEST

Service(s) restored:

History:

2024-11-15 09:41 – We currently have an outage affecting our webportals and may cause higher response times, troubleshooting is ongoing. // Vi har för närvarande en driftstörning som påverkar våra webbportaler och kan orsaka högra svarstider. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2327974
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2024-11-15 01:00 CET/CEST
Service(s) restored: 2024-11-15 05:12 CET/CEST

History:
2024-11-15 04:46 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-11-15 04:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.